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Merchant Ratings
| Past 3 Months | Past 6 Months | All-time | |
|---|---|---|---|
| Positive (4 or 5) | 56 | 87 | 851 |
| Neutral (3) | 41 | 64 | 490 |
| Negative (1 or 2) | 111 | 164 | 935 |
| Total Reviews | 208 | 315 | 2276 |
| Avg Rating |  2.66 |
2.68 |
 3.01 |
| Address: | 4840 Eastgate Mall San Diego, CA 92121 - US |
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| Website: | http://ProFlowers.com |
| Business Hours: | 24 hours a day / 7 days a week |
| Sales Phone: | 1-800-PROFLOWERS |
| Service Phone: | 1-800-PROFLOWERS |
| Sales Email: | WeCare@ProFlowers.com |
| Cust Service Email: | WeCare@ProFlowers.com |
| Date Reviewed: 05/20/2012 | ||
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bioknees3 from unknown Member Since: 05/11/2012 View Member's: Reviews |
i THOUGHT I HAD TO PAY $19.99 for special Sat delivery. I didn't notice untill I clicked comfirm order that I also have to pay $14.99 for regular delivery. Thats almost $35 for delivery. I don't think it said as I was ordering, that I had to pay two different delivery charges. I never would have ordered. |
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| Date Reviewed: 05/20/2012 | ||
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hisham from unknown Member Since: 05/11/2012 View Member's: Reviews |
Why was I charged a standard delivery fee and a saturday delivery fee Please contact me at 8163181783 and correct my bill The delivery is scheduled for 5 12 12 Thank You Julia Isham |
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| Date Reviewed: 05/20/2012 | ||
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klawrence10 from unknown Member Since: 05/11/2012 View Member's: Reviews |
The on-line ad was the eye catcher - 15 tulips for $19.99. I thought what a nice last minute idea, in addition to what I already have for her. But then I go to check out, and AFTER the fact I read the total is $57.86!!!!!!! I understand that there's to be a rush delivery fee, but 100%++ higher than the advertised price?? Disgusting. Will NeVeR use this again - tagged for so many extra charges that were hidden. Fraud in my book. |
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| Date Reviewed: 05/20/2012 | ||
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cathies from unknown Member Since: 05/04/2012 View Member's: Reviews |
Your order form showed a charge of 4.99 for standard delivery yet on my charged order the charge was 11.99 for standard.......not too good, why the higher price charge? cathies |
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| Date Reviewed: 05/20/2012 | ||
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astridneptune from unknown Member Since: 05/04/2012 View Member's: Reviews |
Very disappointed about added fees such as :Standard Delivery, Guranteed Delivery day fees ( double billing), plus cCare & Handling fees? |
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| Date Reviewed: 05/20/2012 | ||
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fboone from unknown Member Since: 05/04/2012 View Member's: Reviews |
They doubled up on shipping costs - handling and shipping costs were more than flowers. Next time I will call a florist direct in the city. |
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| Date Reviewed: 05/20/2012 | ||
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lsmith from unknown Member Since: 05/04/2012 View Member's: Reviews |
It said that I was getting a discount. it gave me two different promotional codes which the website would not take. |
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| Date Reviewed: 05/20/2012 | ||
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cindy_gabe05 from unknown Member Since: 05/04/2012 View Member's: Reviews |
It was easy to order, but there was nowhere to enter "prohugs" for 15% off, or "hurry" from the tv commercials at checkout. Where was this supposed to have been entered? |
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| Date Reviewed: 05/20/2012 | ||
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katyashley0313 from unknown Member Since: 05/04/2012 View Member's: Reviews |
fast and easy! I did start and order and did not notice the extra charge and tried to change it and could not figure out and the site closed. Then I got an e-mail to try again and got 10% off . That was great! |
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| Date Reviewed: 05/20/2012 | ||
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lsonrise from unknown Member Since: 05/04/2012 View Member's: Reviews |
Too a chance that I feel I got taken on shipping and handling charges. The flowers when from what I thought would be a 35$ to a 47$ order. There was also not description on the candy offer either. I will find out from the recipient if she was happy with yours selection. At this point and time would caution others about using your services due to the hidden charges. |
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| Date Reviewed: 05/20/2012 | ||
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houstonfirefighter8 from unknown Member Since: 05/04/2012 View Member's: Reviews |
YOUR CUSTOMER SERVICE WAS GREAT |
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| Date Reviewed: 05/20/2012 | ||
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Sharmyne.davis from unknown Member Since: 05/04/2012 View Member's: Reviews |
The process of doing this on-line wasn't good at all. Soon as you enter your card information your system automaticty process your order on it's on. I didn't have the option to click continue. And also you have hiding fee's. it says your total amount is one thing, then after you process your can it says another outrageous standard fee. You need to give the total amount before the card information is shown, not change after the card is process, then you have no way of changing the amount.....I Will never use these service again....DON'T WANT TO SEE MONTHLY CHARGE ON MY CHECKING ACCT EACH MONTH $12.99 FOR YOUR REBATE PROGRAM. I DIDN'T SIGN UP FOR THAT PROGRAM!!!!!!!!!!! |
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| Date Reviewed: 05/19/2012 | ||
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joelbrown0623 from PA Member Since: 05/27/2007 View Member's: Reviews |
Shipping information was very miss leading. I listen to X96 they always talk about how awesome you guys are. The final charges were way more than I expected. I was right all along to think its a better value to go get stuff like this myself. Will never use again. |
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| Date Reviewed: 05/19/2012 | ||
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wes.kemp from unknown Member Since: 05/10/2012 View Member's: Reviews |
It was very misleading to have to wait for all of the shipping and extra charges until the end of the order. If this is rectified, I will step up and say so but I doubt I will ever use this place again. SHADY!!BUSINESS!!! I sent customer service an email and the response was just an explanation of delivery charges nothing to rectify the situation |
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| Date Reviewed: 05/19/2012 | ||
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tbarrett740 from unknown Member Since: 01/14/2008 View Member's: Reviews |
None of the shipping charges or special handling charges were presented before placing my order. Only after I had actually completed the order were the aforementioned charges displayed, which made it too late to cancel or change my order. Not a company I will deal with in the future. |
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| Date Reviewed: 05/19/2012 | ||
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cindy.carney from unknown Member Since: 05/03/2012 View Member's: Reviews |
I don't understand how you legally can tack on a $2.99 Care and Handling charge. A reasonable consumer expects shipping and handling to be combined in the quote for shipping. You should be upfront that the cost for shipping and handling is $9.99 + $2.99, not that shipping is $9.99 and no mention of handling. Your measly $2.99 sneaky charge has lost you a return customer. |
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| Date Reviewed: 05/19/2012 | ||
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brandonschmalz from unknown Member Since: 05/03/2012 View Member's: Reviews |
Scam artists. Advertise $19.99 then add on more than double in shipping and vase fees. Not happy at all about hidden charges. Probably will never order again from you thieves. |
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| Date Reviewed: 05/19/2012 | ||
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candye from unknown Member Since: 05/03/2012 View Member's: Reviews |
disappointed. I received over 200 advertising cards for me to distribute to my employees along with A $10.00 off coupon. When I checked out and keyed in the gift code it came up invalid. I did it three times and it wasn't accepted. I tried calling the phone number is discounted. This will be the last time I use Pro flowers |
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| Date Reviewed: 05/19/2012 | ||
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cindorobo from unknown Member Since: 05/03/2012 View Member's: Reviews |
The ordering of the flowers was very confusing -- too many codes and different shipping charges. Felt like I got ripped off. You can't review your order till you put in so much info, then you go back and have to start all over -- TERRIBLE RIP OFF! Shame on you PRO FLOWERS |
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| Date Reviewed: 05/19/2012 | ||
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Arthur.Pittman from unknown Member Since: 05/03/2012 View Member's: Reviews |
I think the pricing structure is not good. You pay for shipping and the flowers then you get charged $2.99 for "care and handling" and $2.99 for a card. Very disappointing to see them pricing like a cheap airline with increasing add-ons. |
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| Date Reviewed: 05/19/2012 | ||
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revelation from unknown Member Since: 05/03/2012 View Member's: Reviews |
They really sneak in the shipping, handling, and taxes. You don't see that cost until the very end when you go to checkout. Was an additional $40 and I picked the cheapest of option for both items I purchased so be sure to include the added fees in your budget before you go and do everything. |
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| Date Reviewed: 05/18/2012 | ||
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swtlou22 from unknown Member Since: 05/09/2012 View Member's: Reviews |
ProFlowers is a company I use for conveinence; not because they're better than anyone else. I have used them in the past with good results and poor results. To their credit, when the flowers delivered have been poor, they have replaced promptly at no charge, with good results. My only complaint with this company is their so-called "discount" ploy. Although it seems like a great discount up front, the addional charges that are added on at checkout of: standard delivery, additional delivery charges(plus) because of a certain delivery day, inflated cost of a vase(the nice one) and care and handling(huh?), make the price go to right where it would be without the "discount". There really is no savings using ProFlowers over a local florist, but again, the conveinence is why I use occasionally. That is the accurate "skinny" on this company. |
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| Date Reviewed: 05/18/2012 | ||
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haynesgroup from unknown Member Since: 05/09/2012 View Member's: Reviews |
Shipping and handling were not spelled out, missleading information never got discount. I was supposed to get. probally will not use this merchant again. This is my statement |
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| Date Reviewed: 05/18/2012 | ||
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aaron-marks from unknown Member Since: 05/09/2012 View Member's: Reviews |
They advertized the price to be 29.97 then charged a number of hidden fees such as a 4.99 charge for sending it on time, a 6.99 shipping fee, 2.99 care and handling, and then 3.15 in taxes. First they should not charge an extra fee on top of the shipping fee to send it on time and a care and handling fee is something you shouldn't have to pay and should be included in the advertised price. Additionally, I live in New Hampshire, the tax free state so they should not be adding an additional tax. I ordered two dozen "colored" roses. When they arrived 14 were white, 5 were red and 5 were yellow. In the picture it showed many different colored roses. Very dissatisfied with this merchant. |
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| Date Reviewed: 05/18/2012 | ||
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lindascoons from unknown Member Since: 05/02/2012 View Member's: Reviews |
I was disapointed that when I went on line I was to get a discount and a free vase. When I was ready to check out it said the code of out of date (I was clicking from an advertisement that was on line that day) and showed the vase to be $6.99. |
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